Store Privacy Policy
How we handle information you give us when you shop or complete a device request.
Last updated: 08/14/26
Some items here are available only to enrolled students, and some requests — such as releasing a school Chromebook — concern a specific student and a specific device. For those we do ask for student information, and we explain exactly what and why below.
Who we are
This store is operated by Rocket School Management, LLC d/b/a ROCS.ORG, PO Box 427, Arcadia, OK 73007. We are the seller of record for everything sold here. You can reach us at store@rocs.org or (866) 491-ROCS (7627).
What we collect, and when
When you place an order
- Your name, email address, and shipping address
- What you ordered and what you paid
- Billing details you enter at checkout
When an item is restricted to enrolled students
A small number of items — technology, graduation materials, and similar — are available only to enrolled students. For those, the cart also asks for the student’s name and their school-issued @rocs.org email address.
We ask because these are a school benefit rather than general merchandise, and we need to know they are going to an enrolled student. Spirit wear and general merchandise never ask for student information, and anyone may buy them.
When you complete a device release request
Graduating students are sent a one-time link to confirm which Chromebook they have, so the correct device is released from school management. That form collects the device serial number, a parent or guardian name, and a contact phone number.
The student’s name and email are already known to us and are shown on the form rather than entered. This information is used to release the correct device and to contact you if something does not match. It is not used for anything else.
Automatically
- Standard web server logs, including IP address and browser type
- Analytics data, if you have consented to it
How student information is handled
Student information collected here is used only for the purpose it was collected for — confirming eligibility for a restricted item, or identifying a device to release. We do not use it for marketing, we do not sell it, and we do not share it beyond the vendors listed below who need it to complete the request.
Store records are kept separately from student education records. A purchase does not create or change an education record, and a store order is not used in any decision about a student’s enrollment, grades, or standing.
To ask what store information we hold about a student, or to have it deleted, email store@rocs.org. Some records tied to a completed order must be kept for accounting and tax purposes, and we will tell you if that applies.
Payment
Payments are processed by Stripe. Card details are entered on Stripe’s own secure checkout page and never reach our servers. We receive confirmation that a payment succeeded, the amount, and the card brand and last four digits — nothing more.
Emails about your order or request
Order confirmations, shipping notifications, refund notices, and messages about a device release are part of the transaction you asked for. They are sent regardless of any marketing preference and do not carry an unsubscribe link.
News, promotions, and announcements
We may also send occasional emails about new items, sales, or school announcements. These are different, and the rules are stricter:
- We send them only to people who have opted in, or who have an existing relationship with the school and would reasonably expect them.
- Every one carries a working unsubscribe link, and we honour it promptly.
- Unsubscribing stops promotional email but not messages about an order you have placed — you will still receive shipping and refund notices.
- We never sell, rent, or trade email addresses.
- We do not send promotional email to a student’s school-issued address collected for eligibility or device purposes.
Unsubscribe using the link in any promotional email, or email store@rocs.org with the address to remove.
Who else sees your information
We share only what a vendor needs to do its job, and only with these:
- Stripe — payment processing. Receives your name, email, billing and shipping address, and the order amount.
- Printful — printing and shipping for made-to-order items. Receives the recipient name, shipping address, email, and what was ordered.
- SendGrid — email delivery. Receives the recipient address and the message.
- Cloudflare — hosting, security, and content delivery.
- Google — analytics, if you have consented, and Workspace for school email.
We may also disclose information where the law requires it, or to protect the rights and safety of students, staff, or the school. We do not sell personal information.
Cookies and analytics
Some cookies are necessary to make the store work — keeping your cart between pages and remembering your consent choice. These cannot be turned off.
We also use Google Analytics through Google Tag Manager to understand how the store is used. Analytics cookies are set according to the choice you make in the consent banner, and you can change it at any time. If you decline, the store works exactly the same.
How long we keep things
- Orders — seven years, for accounting and tax purposes.
- Device release requests — the school year in which the device was released, plus one year.
- Contact form messages — two years.
- Analytics data — per Google’s retention setting, currently 14 months.
Children’s privacy
This store is intended for parents, guardians, and adults. Children should not place orders or submit forms here without a parent or guardian. Where a form concerns a student, we ask for a parent or guardian name and contact number precisely so an adult is involved.
If you believe a child has given us personal information without a parent’s involvement, email store@rocs.org and we will remove it.
Your choices
- Ask what information we hold about you or your student
- Ask us to correct anything that is wrong
- Ask us to delete information we are not required to keep
- Unsubscribe from promotional email at any time
- Change or withdraw your analytics consent at any time
Email store@rocs.org for any of these and we will respond within 30 days.
Security
This site is served over HTTPS, payment details never reach our systems, and access to order and request records is limited to staff who need it for their role. No system is perfectly secure, but we take reasonable measures to protect what you give us.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes affecting how we use student information will also be communicated directly.
Contact
Rocket School Management, LLC d/b/a ROCS.ORG
PO Box 427, Arcadia, OK 73007
store@rocs.org
(866) 491-ROCS (7627)